My child
took School Day pictures. Can I send my order in
late?
Yes! Please mail your completed order
form with payment to
Skarpness Studios at 604 4th St NE - Mason City,
IA 50401. Please call our Customer
Service Department at 1-641-424-2977
for more information.
How long does it take
for me to receive my child's pictures?
School Day, Spring Casuals and/or
Classroom Group pictures take approximately
three weeks from date
taken if your order was turned in on time.
Late orders take approximately four weeks
from the date we receive your order, if the
pictures were taken within the same school year.
Can I view
and order my child's school pictures online?
Images for School Day, Spring Casuals,
or Classroom Groups,
are not available
online at this time.
I'm not
happy with my child's pictures, are retakes
available?
We do retakes on School Day Pictures
only. These pictures are normally taken in the
fall. Most schools will schedule at least one
retake day. The retake policy is printed on the
reorder form that you received
with your
pictures.
I don't like
the pictures. Can I have a refund?
Your satisfaction is guaranteed. If you
do not wish to do retakes or the retakes are not
available, we will give you a full refund. Just
fill out the Refund Request portion of the
correction/reorder form
and return the pictures to us by mail.
I am a
divorced parent. Can I place my own order from
my child's school picture?
At Skarpness
we totally understand
that some kids have two houses!
Just be sure and fill out two order forms.
If you have questions please call us at
1-641-424-2977
and we will gladly answer
your questions.
What should
my child wear for school portraits?
Solid colors do well. Avoid bold stripes,
patterns or logos for a more timeless look.
Can I
reorder portraits?
Absolutely! Please mail in
your correction/reorder form or call our
Customer Service Department at 1-641-424-2977
for details.
How can I
help the school on portrait day?
There are many helpful things you can do for the
school to make picture day run more smoothly.
Please contact your school office and tell them
if you would like to help! They'll thank you for
it!
What if my
child is sick or absent on picture day?
Chances are, we will be back to your school
again; most schools schedule
a retake day, but it is important not to
let this date pass you by!
Is there
an option for retouching on my child's
complexion?
Yes! Please be sure to mark on your order form
that you wish to add on this option!
Why is our
school offering spring portraits since my child
was photographed in the fall?
Fall portraits are usually required for your
child's school records and for yearbook
publication. In addition, many schools choose to
offer spring portraits for their variety and
their casual look. Parents love the spring
casual portraits because they are fun, and the
kids love the novelty items. |
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1.
What is the delivery time for our portraits?
On average, it will take approximately 3
weeks for your portraits to arrive. If your school has a
class composite picture as part of the package those will be
sent separately after retakes.
2. How long
does it take for each class to be photographed?
The average class of 25 students takes
approximately:
K - 2nd, 25 minutes
3rd - 6th, 20 minutes
7th - 11th , 15-20 minutes
We photograph all
students by name using our "bar code" system.
Approximately 2-3 weeks prior to the photography date, we will
ask your school to supply us with a student list. This
list should include name, grade, homeroom, and teachers name.
If possible, we would like to have the file for this information
on CD. The file format should be: ASCII, Comma
delimited, DBF, Excel With this process we will generate
bar codes. The cards will arrive to you sorted by grade,
homeroom or teacher's name. Please hand the camera cards
to the students just before coming to the photographer.
This will insure that the card does not get lost or damaged.
3. How should
we bring the classes to the photographer?
Classes should arrive at
the photographer in an orderly fashion with the help of a
teacher or para. When using our "STANDARD PROGRAM"
students should come to the photographer with picture money
envelope and camera card in hand. When camera cards are
used it is NOT necessary to bring students tot he photographer
by packet purchased.
If your school is using
our "COLOR CHOICE" program, the students MUST come the
photographer with picture money envelope, camera card, and in
the order of color background purchased (1 through 6). Any
student not purchasing a packet will receive the GRAY
background. All teachers will receive the GRAY background
also.
4. Can the
school help to make picture day an enjoyable experience for all?
Yes, although we try not
to make picture day the school's responsibility, the day will
move along smoother with the school's help. The school can
help in the following ways:
If the school has a
particular schedule that has to be followed, just fax it to us
ahead of time and we will go over it with our photographer.
- If possible, supplying parent aides
to help the photographers stay on schedule.
- Following the time structure for
classes stated earlier in this brochure.
- By making sure students come to the
photographer according to the guidelines stated in this
brochure.
5. What if a
student forgets his/her money on picture day?
Unfortunately, we would
have to photograph the student as nonpaying. That student
will not receive a packet of pictures when the school photos are
delivered. We can have the student photographed again with
their envelope and camera card on the absentee or retake date.
6. Can more
than one student be photographed in the picture?
Yes. We do limit
the number of children photographed to two. Please see the
photographer, he can let you know when would be the best time to
bring the children to the camera.
7. Where would
be the best location to have the photographer setup?
A suitable place for
picture taking would be: gym, stage, library, empty classrooms
(without desks). Our photography setup takes an area of
10x15 foot area. This allows us enough room for students
to move through the process and create a smooth picture day.
8. What
happens if a parent has a problem with their child's school
picture packet?
Parents are to contact
Skarpness School Portraits directly. There is literature
packed in every packet that informs them about procedures they
should follow.
9. Do you
offer any additional photography services?
Yes we do! We offer
special "Spring Sale" programs and Holiday Programs. These
programs can benefit the parents by offering another opportunity
have their children photographed. The programs can
benefit the school as an additional "fund raiser". They do
not have to be photographed for the Holiday Program. Call
us for more details!
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